Home Owner’s Guide

Emergency Numbers

Important Warranty Numbers

The many details of warranty coverage can be confusing. We hope the information below will make reporting items easier. If you do not know who to contact, call our office and we will guide you.

• Appliances
  Contact the manufacturer directly with model and serial number, closing date, and description of problem.
• Emergency
  During our business hours (Monday through Friday, 8am until 5pm) call our main office number (865) 675-7646 and ask for the Warranty Department.
• Storm Damage or other natural disaster
  Contact your homeowner’s insurance agent immediately. Contain damage as much as possible without endangering yourself.
• Hours
  Office: Monday through Friday, 8am until 5pm
  Inspection appointments: Monday through Friday, 8am until 4pm
  Work appointments: Monday through Friday, 8am until 4pm
• Questions?
  Call the main office during normal business hours, 865-392-5615

Other Important Numbers

• Emergency (Voice and TTY) 911
• Police and Fire emergencies, city and county. 215-1100
• Regional FBI 544-0757
• TVA Police 632-3631
• Knox County Emergency Management Agency (KEMA) 215-2297
• Health Department Main Clinic 215-5000
• Knox County Red Cross 584-2999
• City Of Knoxville 215-2000
• City Of Knoxville-City Services 3-1-1
• Karns Volunteer Fire Department 691-1333
• Farragut Town Hall 966-7057
• Lenoir City Fire Department 986-4212
• Lenoir City Police Department 986-2715
• City of Loudon Fire Department 408-0408
• Loudon City Hall 986-9081

POLICE & FIRE

• POLICE DEPARTMENT, CITY OF KNOXVILLE
  Nonemergency 215-7450
  TTY nonemergency 215-7490
  General Information 215-7000
• SHERIFF’S OFFICE, KNOX COUNTY
  Nonemergency 215-2444
  TTY nonemergency 215-2243
  General Information 215-2432
• FIRE DEPARTMENT, CITY OF KNOXVILLE
  Business 595-4480
• RURAL METRO FIRE DEPARTMENT
  Serves only residents of county, outside city limits.
  Business 675-3434
  Call for business, billing, or membership information. Nonmembers will be billed for service at a higher nonmember rate.

MEDICAL EMERGENCY

• RURAL METRO AMBULANCE
  Emergency 911
  Nonemergency 675-0775