Important Warranty Numbers
The many details of warranty coverage can be confusing. We hope the information below will make reporting items easier. If you do not know who to contact, call our office and we will guide you.

Appliances
Contact the manufacturer directly with model and serial number, closing date, and description of problem.

Emergency
During our business hours (Monday through Friday, 8am until 5pm) call our main office number (865) 675-7646 and ask for the Warranty Department. After 5pm, call the main office number (865) 675-7646 and follow the instructions on how to contact the On-Call Representative.

Storm Damage or other natural disaster
Contact your homeowner’s insurance agent immediately. Contain damage as much as possible without endangering yourself.

Hours
Office: Monday through Friday, 8am until 5pm
Inspection appointments: Monday through Friday, 8am until 4pm
Work appointments: Monday through Friday, 8am until 4pm

Questions?
Call the main office during normal business hours, (865) 675-7646

Other Important Numbers

Emergency (Voice and TTY) 911
Police and Fire emergencies, city and county. 215-1100
Regional FBI 544-0757
TVA Police 632-3631
Knox County Emergency Management Agency (KEMA) 215-2297
Health Department Main Clinic 215-5000
Knox County Red Cross 584-2999
City Of Knoxville 215-2000
City Of Knoxville-City Services 3-1-1
Karns Volunteer Fire Department 691-1333
Farragut Town Hall 966-7057
Lenoir City Fire Department 986-4212
Lenoir City Police Department 986-2715
City of Loudon Fire Department 408-0408
Loudon City Hall 986-9081

POLICE & FIRE

POLICE DEPARTMENT, CITY OF KNOXVILLE
Nonemergency 215-7450
TTY nonemergency 215-7490
General Information 215-7000
SHERIFF’S OFFICE, KNOX COUNTY
Nonemergency 215-2444
TTY nonemergency 215-2243
General Information 215-2432
FIRE DEPARTMENT, CITY OF KNOXVILLE
Business 595-4480
RURAL METRO FIRE DEPARTMENT
Serves only residents of county, outside city limits.
Business 675-3434
Call for business, billing, or membership information. Nonmembers will be billed for service at a higher nonmember rate.

MEDICAL EMERGENCY

RURAL METRO AMBULANCE
Emergency 911
Nonemergency 675-0775